+44(0)1189 842871 9am-5pm weekdays support@ace-canine.com

Privacy Policy

Effective date: January 31, 2019

Ace Canine Healthcare (“us”, “we”, or “our”) operates the ace-canine.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from ace-canine.com

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Ace Canine Healthcare uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Ace Canine Healthcare will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Ace Canine Healthcare may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Ace Canine Healthcare
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: info@ace-canine.com
  • By phone number: +44 1189842871

ace-canine healthcare

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© 2018 March Laboratories Ltd.


Latest Reviews

Trustpilot & Judge.me

Verified Reviews

Chris Wakeham 14/1/21

Judge.me
Great company very helpful and knowledgeable. After a long chat on the phone I placed an order just before Christmas and it arrived next day. My 2 labradors love the Flex sprinkle and are showing signs of the benefits by moving more freely. Just placed my second order.

Su Brown 1/1/21

Judge.me
You can't beat the best.
My little papillon has been on the Flex Jointcare for a number of years due to various life-long joint and ligament problems. Just recently it was really to prove its worth to me all over again! Buddy has been pretty poorly over a number of months and despite a CT scan nothing conclusive could be found. He was on pretty heavy drugs which I have now weaned him off and onto a natural oil. He was doing really well but then out of the blue started to show signs of distress! Realised that due to him not wanting to eat when he was poorly he had missed out on his Flex Sprinkle for nearly a month! Immediately started him back on a half dose to restart the routine he has been on for a number of years, and to which I have no doubts I owe the fact he is now approaching his 11th birthday and is still with me. Literally within 3 days my little Buddy started to perk up again, and now a week down the line and now back on his full dose of Flex Sprinkle, I have my adored bouncing Buddy back to his old self. I honestly cannot thank Ace-Canine enough for producing this miracle in a tub. I have recommended to so many friends, I have lost count.

John 19/11/20

Trustpilot
Flex Sprinkle
I've used Ace-Canine's Flex Sprinkle for my Goldie for years; ensuring she stays as supple and mobile as possible.
From ordering to delivery, within 24 hrs!!! Excellent service.

Nathalie S 19/11/20

Trustpilot
Instant relief for our dog
Our 11 years old Keeshond started having joint issues and has an early stage of cataract. I contacted Ace Canine through their social media, asked for more information on which medication was best for our dog. Not only were they very helpful, I also got a discount code.
Our dog is relieving through her medication although if it's not given on time, she can relapse with fatigue and limping.
I've been giving her Clarifye for her cataract 4 times a day for a month, I think it helps but can't really tell for sure, also no changes on her eyes discolouration.
She's also taking Trimega as a multivitamin, Flex Celadrin and Flex Sprinkle Joincare. Now this combo has made a huge change on her overall health. She's back to being playful, even runs, seems more happy and has good appetite.
I used to give her as well Plaque Away, that definitely worked especially with foul breath but I stopped it as I didn't want to overload her with supplements.
All in all, would highly recommend Ace Canine products, it sure works on our dog.

Rachel 15/11/20

Flex Sprinkle Jointcare
Love the stuff ! The dogs do really well on it rate it. The company staff really helpfully and delivered without delay. One of the best company’s I have dealt with

Kevin Preston 4/11/20

Flex Celadrin
I bought the Flex Celadrin capsules as one of my older dogs was suffering with his back legs. Have to say it seems to have made a great difference in his walking now. Much better to use this then the injection he was getting every 6 months. I will definitely continue to use these capsules. Thank you.

Janice Dexter 13/11/20

Clarifye Eye Drops
THEY HAVE BEEN REALLY HELPFUL WITH ADVICE AND WITH THE EYE DROPS MY DOG NEEDS AT A REASONABLE PRICE AS BEING AN OAP I COULD NOT AFFORD THE VET, BUT ACE HEALTH HAVE REALLY HELPED MY DOGS EYESIGHT.

Katy Fenton 11/11/20

Flex Sprinkle Jointcare
Wouldn't be without it. Tried cheaper but it's just NOT the same. 100% Recommended !!

Nicola 27/10/20

Flex Sprinkle Jointcare
Literally a miracle in a pot, our 16 year old staffy has a spring in his step and is moving about a lot more easier. Fantastic results, the loading dose has literally given him a new lease of life within 48 hours. We will be putting our 8 year old on it next. Amazing product that I wish we had known about sooner.

Karen Winter 14/11/2020

Clarifye Eye Drops
Excellent product - Clarifye. Has made an amazing improvement in my jack russells cataracts already even when she is 16 years old. It has given her a quality of life back and she is much happier in herself and enjoying her walks again. She can now see much longer distances and manages well in the dark.Product arrived promptly and well packaged. Thank you Ace Canine!!