+44(0)1189 842871 9am-5pm weekdays support@ace-canine.com

Privacy Policy

Effective date: January 31, 2019

Ace Canine Healthcare (“us”, “we”, or “our”) operates the ace-canine.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from ace-canine.com

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Ace Canine Healthcare uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Ace Canine Healthcare will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Ace Canine Healthcare may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Ace Canine Healthcare
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: info@ace-canine.com
  • By phone number: +44 1189842871

ace-canine healthcare

Animal Health Supplements For Dogs; We Believe Nature and Science Go Hand in Hand

 

 

© 2018 March Laboratories Ltd.


Wow Reviews!

Review of the Month

Trustpilot & Judge.me

Chris Brown 30/6/2021

Trustpilot
Early days still but 2 of my dogs with eye issues have now been on them for about 1 week and they are showing good signs of improvement. One is a 14 yr old with cataracts and her eyes are already clearer and showing some sparkle. The other suffers with allergy so gets muccus and sore crusty eyes in the allergy season moreso when the pollen comes out, and his eyes are looking alot clearer and less irritable and he is calmer after just 1 week and I am now very hopeful with regular use they will resolve his issue completely. I will be buying them again for sure.

B White 27/5/21

Trustpilot
have been using this company for…5 years.......
i have been using this company for many years. after my dog had a bad accident to his back leg at the age of 7 years. i was told about flex sprinkler and have been using it ever since. i tell all my friends to buy off ace, such good service and feel anyone with pets have someone to come to when we need help. and the product is GOOD. saved us operation £4.500.vet wanted. Oscar is now 11 years 6 months. hope to have many more. ALSO WANT TO THANK SHEILA FOR ALL HER HELP.

Margaret Maher 23/4/21

Trustpilot
Great service and quick delivery. Website very easy to use. I’ve been giving the flex joint care to my elderly arthritic dog for over a year now and see an improvement in him. He was on yumove advance but I felt it wasn’t doing much for him but I’ll keep him on the flex joint care.

Alycia James 8/4/21

Judge.me
Highly recommended, Flex Sprinkles Jointcare is fantastic!
I’ve bought the Jointcare for both of my dogs. My family has been giving Green Lipped Mussel to our dogs for more than 30 years now and it’s an amazing product. The sprinkles are fantastic and I put it on their food in the morning and no hesitation on eating, even with my fussy boy! One thinks it’s a treat he loves it that much. So much easier than tablets as well. A little goes a long way. Highly recommended.

Kathie 2/3/21

Judge.me
So helpful and products realy work
I used the carnicare for my cavalier, for may years, sadly hes no longer with me, but he lived to be an ammazing 14, Im sure the carnicare helped his heart, and there is always a real person at the end of the phone should I need help, I still use carnicare for my other Cavalier, and the joint supplements, for my Lhasa Apso when he had a massive back operation, and more recently the hypercillin, now I use that for everything, I clean their eyes and ears with it, and if they ever get a poorly its my go to for them .
Brilliant company thankyou

Janice Dexter 9.3.21

Trustpilot
BEST CANINE HEALTH SITE I HAVE SEEN
THIS COMPANY ARE A GOD SEND FOR ALL PET LOVERS, I BUY CLARIFYE FOR MY DOGS EYES AND THANKS TO BEING ABLE TO BUY FROM ACE RATHER THAN THE VET, I HAVE BEEN ABLE TO CLEAR MY DOGS EYES 95%, STILL JUST A SHORT JOURNEY TO GO, BUT WHEN I THINK LESS THAN 7 MONTHS AGO HE COULD NOT SEE PROPERLY AND NOW HE CAN GET HIS NOSEY LITTLE BEAK INTO EVERYTHING, I AM REALLY HAPPY. THE OTHER GOOD THING IS YOU CAN ASK FOR ADVICE TOO. KEEP UP THE GOOD WORK.

Jaquie Barker 8/3/21

Trustpilot
As always, Excellent service. Amazing product. Our dog has been taking these Flexi sprinkles for about 3 years now and he is like a puppy again! He's 7 today. Keep up the good work Ace Canine

KA 8/3/21

Trustpilot
We were told about this product by a friend (it’s the flex jointcare sprinkles) I was a bit sceptical to be honest, but my big oldish dog was struggling to get up in the mornings so thought it was at least worth a try. And honestly within a week he was back to his old morning self!! We saw a difference in him within a few days really. It’s a shame they don’t sell smaller sample pots as when you’re sceptical you don’t initially feel like trying it (just an idea!) I’ll continue to buy for him, it’s helped his big old joints immensely

Chris Wakeham 14/1/21

Judge.me
Great company very helpful and knowledgeable. After a long chat on the phone I placed an order just before Christmas and it arrived next day. My 2 labradors love the Flex sprinkle and are showing signs of the benefits by moving more freely. Just placed my second order.

Su Brown 1/1/21

Judge.me
You can't beat the best.
My little papillon has been on the Flex Jointcare for a number of years due to various life-long joint and ligament problems. Just recently it was really to prove its worth to me all over again! Buddy has been pretty poorly over a number of months and despite a CT scan nothing conclusive could be found. He was on pretty heavy drugs which I have now weaned him off and onto a natural oil. He was doing really well but then out of the blue started to show signs of distress! Realised that due to him not wanting to eat when he was poorly he had missed out on his Flex Sprinkle for nearly a month! Immediately started him back on a half dose to restart the routine he has been on for a number of years, and to which I have no doubts I owe the fact he is now approaching his 11th birthday and is still with me. Literally within 3 days my little Buddy started to perk up again, and now a week down the line and now back on his full dose of Flex Sprinkle, I have my adored bouncing Buddy back to his old self. I honestly cannot thank Ace-Canine enough for producing this miracle in a tub. I have recommended to so many friends, I have lost count.
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