+44(0)1189 842871 9am-5pm weekdays support@ace-canine.com

Use of our website and purchase of goods from the website are governed by our terms and conditions as set out below.  For the purposes of this information “We” or “Our” means Ace Canine Supplements. “You” or “your” means the person accessing, using or ordering from our website over the Internet.

 1. Prices, description and availability of goods
All goods are sold subject to availability. We make every effort to ensure online offers are available, however, if an order is placed for goods that are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock, or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions.  Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.

2. Sales tax
Value Added Tax (VAT) where appropriate is included in the price quoted as applies for the UK.

3. Shipping
All orders placed on our website will be shipped to the address you provide when filling out the online order form. Orders will be sent by mail and we reserve the right to despatch more than one item separately if necessary due to stock arrangements. Postage charges are shown as a separate item on your order.

4. Cancellation/Refunds/Exchange Policies

We hope that you are pleased with your purchase from us. The main reasons for returns are below, however we understand there may be reasons outside of these where you may need to return goods to us. Nothing in the Returns Policy affects your statutory rights, in general this means that you will retain the right to claim against us under the Sales of Goods Act (as amended) if the goods do not conform to the contract established between us when you purchase goods from us

Please examine your order immediately on arrival. Any problems or dissatisfaction with your order must be communicated to us within 7 days of receiving or when you should have received your order. If we have made a mistake in shipping your order this will be rectified as soon as possible and any return carriage charges incurred by you, the customer, will be refunded.

Goods Faulty on Arrival 
If you are reporting faulty goods within 7 days of receipt, and when the goods are returned to us complete, we’ll issue a full refund to you via your original payment method. 

Goods Damaged in Transit 
If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, it is best to sign the delivery note accordingly. Once the damaged goods have been received back into our warehouse, we’ll issue a full refund to you via your original payment method. 

Faulty Products 
If you are reporting faulty product after 7 days of receipt, then there will be only very limited circumstances in which we will accept their return. Please contact us to discuss your particular situation before returning any product to us.  This does not affect your rights to claim against us under the Sales of Goods Act (as amended) if the goods do not conform to the contract between us.

If You Have Changed Your Mind 
If you have changed your mind and you are a private customer (not applicable to business customers), and the goods have not been in your possession for over 7 days,  then you are entitled to return the goods to us for a full refund on condition that you take reasonable care of the goods until they are returned to us.  In particular this means that you will:

 not open shrink-wrapped or blister pack products or break any seals.

 return in good condition all product in its original and undamaged packaging

 return the goods in a condition that would enable us to resell them as new

Please note that, with the exception of mistakes made by us, the cost of returning items is the responsibility of the customer which means that return carriage costs are paid by you the customer.

Our Address for Returns is:      Ace Canine Supplements,  March Laboratories Ltd, Oakwood Site, Crays Pond, Reading, RG8 7SD, UK

5. Payment methods
You may order online by paying by Paypal© our designated payment service, or by  using a credit or debit card via our designated web payment service provided with Paypal (accepted are Visa, MasterCard, Eurocard, Switch and Delta).  We advise not to pay using ‘electronic cheque’ arranged via Paypal – as the necessary clearance time for this type of payment is lengthy and we cannot allocate or despatch goods until full clearance of payment is determined. We reserve the right to refuse payment and order for this type of payment and for personal cheques due to the reason above.  All prices are shown in pounds sterling (£) and we cannot accept foreign currency or payments.

6. Delivery arrangements
Our shopping cart pages show the goods you have purchased. Goods will normally be despatched within 2 working days by mail or parcel service to the delivery address which you supply and should arrive within 4 working days of you ordering.  

 7. Privacy Policy – Information Collection and Use

We are committed to protecting your privacy.  We use the information we collect about you to efficiently process orders and to provide a personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 under which we are registered.

We do not sell, share, pass on, distribute, issue, or rent this information to others.

During the ordering process we collect:

         Your name and address

         Your email address

         Your telephone number if agreed

         Credit/debit card details

While we hold and store details of your name, address and telephone number to improve our customer service and your shopping experience with us, we do not receive or retain any financial information obtained from your credit/debit card.  Financial information collected electronically by online ordering is processed by PayPal and is never seen by us.  If we take telephone orders and obtain your financial information verbally it is immediately destroyed after processing your order.

Processing of credit cards is done under SSL (Secure Sockets Layer) technology which is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, to prevent it from being read as it travels over the Internet. When you place orders or access account information, we automatically send you to our secure server, providing your browser accepts SSL encryption. The most commonly used browsers (versions 3.x or greater) developed by Microsoft and Netscape are able to process SSL encryption.

By ordering through our website you consent to the above collection and processing of your personal details by us.

8. Registration
Registration is not required to use our website or online shop.  No requirement exists to register for a purchase made verbally, or by mail order, using a credit or debit card.

9. Links to / from 3rd party websites 
We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.

10. Notification of Changes
If we change our online shopping terms and conditions, privacy policy, or security policy, we will post notification of these changes on our website.  Should we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify you via E-mail and request your agreement to the changes.  We will use information in accordance with the privacy policy under which the information was collected.

11. Legals
By using this website and submitting orders, you agree to accept these terms and conditions in full.  If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.  To the extent permitted by law we provide this website and our products for sale on an “as is” basis and make no representations or warranties of any kind to the accuracy of the information, completeness, satisfactory quality, or suitability for any purpose, or any of the products contained on the website.

The contract will be governed by the laws of Englandand Wales and you agree to submit to the jurisdiction of the English courts.

These terms and conditions do not affect your statutory rights as a consumer. 

ace-canine healthcare

Animal Health Supplements For Dogs; We Believe Nature and Science Go Hand in Hand

 

 

© 2018 March Laboratories Ltd.


Wow Reviews!

Review of the Month

Trustpilot & Judge.me

Chris Brown 30/6/2021

Trustpilot
Early days still but 2 of my dogs with eye issues have now been on them for about 1 week and they are showing good signs of improvement. One is a 14 yr old with cataracts and her eyes are already clearer and showing some sparkle. The other suffers with allergy so gets muccus and sore crusty eyes in the allergy season moreso when the pollen comes out, and his eyes are looking alot clearer and less irritable and he is calmer after just 1 week and I am now very hopeful with regular use they will resolve his issue completely. I will be buying them again for sure.

B White 27/5/21

Trustpilot
have been using this company for…5 years.......
i have been using this company for many years. after my dog had a bad accident to his back leg at the age of 7 years. i was told about flex sprinkler and have been using it ever since. i tell all my friends to buy off ace, such good service and feel anyone with pets have someone to come to when we need help. and the product is GOOD. saved us operation £4.500.vet wanted. Oscar is now 11 years 6 months. hope to have many more. ALSO WANT TO THANK SHEILA FOR ALL HER HELP.

Margaret Maher 23/4/21

Trustpilot
Great service and quick delivery. Website very easy to use. I’ve been giving the flex joint care to my elderly arthritic dog for over a year now and see an improvement in him. He was on yumove advance but I felt it wasn’t doing much for him but I’ll keep him on the flex joint care.

Alycia James 8/4/21

Judge.me
Highly recommended, Flex Sprinkles Jointcare is fantastic!
I’ve bought the Jointcare for both of my dogs. My family has been giving Green Lipped Mussel to our dogs for more than 30 years now and it’s an amazing product. The sprinkles are fantastic and I put it on their food in the morning and no hesitation on eating, even with my fussy boy! One thinks it’s a treat he loves it that much. So much easier than tablets as well. A little goes a long way. Highly recommended.

Kathie 2/3/21

Judge.me
So helpful and products realy work
I used the carnicare for my cavalier, for may years, sadly hes no longer with me, but he lived to be an ammazing 14, Im sure the carnicare helped his heart, and there is always a real person at the end of the phone should I need help, I still use carnicare for my other Cavalier, and the joint supplements, for my Lhasa Apso when he had a massive back operation, and more recently the hypercillin, now I use that for everything, I clean their eyes and ears with it, and if they ever get a poorly its my go to for them .
Brilliant company thankyou

Janice Dexter 9.3.21

Trustpilot
BEST CANINE HEALTH SITE I HAVE SEEN
THIS COMPANY ARE A GOD SEND FOR ALL PET LOVERS, I BUY CLARIFYE FOR MY DOGS EYES AND THANKS TO BEING ABLE TO BUY FROM ACE RATHER THAN THE VET, I HAVE BEEN ABLE TO CLEAR MY DOGS EYES 95%, STILL JUST A SHORT JOURNEY TO GO, BUT WHEN I THINK LESS THAN 7 MONTHS AGO HE COULD NOT SEE PROPERLY AND NOW HE CAN GET HIS NOSEY LITTLE BEAK INTO EVERYTHING, I AM REALLY HAPPY. THE OTHER GOOD THING IS YOU CAN ASK FOR ADVICE TOO. KEEP UP THE GOOD WORK.

Jaquie Barker 8/3/21

Trustpilot
As always, Excellent service. Amazing product. Our dog has been taking these Flexi sprinkles for about 3 years now and he is like a puppy again! He's 7 today. Keep up the good work Ace Canine

KA 8/3/21

Trustpilot
We were told about this product by a friend (it’s the flex jointcare sprinkles) I was a bit sceptical to be honest, but my big oldish dog was struggling to get up in the mornings so thought it was at least worth a try. And honestly within a week he was back to his old morning self!! We saw a difference in him within a few days really. It’s a shame they don’t sell smaller sample pots as when you’re sceptical you don’t initially feel like trying it (just an idea!) I’ll continue to buy for him, it’s helped his big old joints immensely

Chris Wakeham 14/1/21

Judge.me
Great company very helpful and knowledgeable. After a long chat on the phone I placed an order just before Christmas and it arrived next day. My 2 labradors love the Flex sprinkle and are showing signs of the benefits by moving more freely. Just placed my second order.

Su Brown 1/1/21

Judge.me
You can't beat the best.
My little papillon has been on the Flex Jointcare for a number of years due to various life-long joint and ligament problems. Just recently it was really to prove its worth to me all over again! Buddy has been pretty poorly over a number of months and despite a CT scan nothing conclusive could be found. He was on pretty heavy drugs which I have now weaned him off and onto a natural oil. He was doing really well but then out of the blue started to show signs of distress! Realised that due to him not wanting to eat when he was poorly he had missed out on his Flex Sprinkle for nearly a month! Immediately started him back on a half dose to restart the routine he has been on for a number of years, and to which I have no doubts I owe the fact he is now approaching his 11th birthday and is still with me. Literally within 3 days my little Buddy started to perk up again, and now a week down the line and now back on his full dose of Flex Sprinkle, I have my adored bouncing Buddy back to his old self. I honestly cannot thank Ace-Canine enough for producing this miracle in a tub. I have recommended to so many friends, I have lost count.
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